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Distance Sales Contract

PARTIES

Pursuant to this Distance Sales Agreement (hereinafter referred to as the “Agreement”), Havloo Teknoloji İnovasyon Araştırma Geliştirme Anonim Şirketi (hereinafter referred to as the “Seller”) acts as the Seller. Detailed information regarding the Seller is provided below:

Seller
Havloo Teknoloji Araştırma Geliştirme Anonim Şirketi

MERSIS No: 0460120187400001
Address: Göktürk Merkez Mah. Çamlık Cad. No: 36/1A Eyüpsultan / Istanbul
Phone:
Customer Service Phone:
Fax:
E-mail:
Bank Account / Branch Code / Account No / IBAN:

Under this Agreement, “________” (hereinafter referred to as the “Buyer” or “Consumer”) acts as the Buyer. The Buyer’s details are as follows:

Name-Surname/Title:
Address:
Phone:
E-mail:

SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the products ordered electronically by the Buyer through the Seller’s website www.havloo.com (the “Website”), which are described in this Agreement and whose sale price is specified.

By accepting this Agreement, the Buyer acknowledges and agrees in advance that, upon confirming the order, they shall be obliged to pay the product price together with any additional costs such as shipping fees and taxes and that they have been duly informed thereof.

MATTERS ABOUT WHICH THE BUYER HAS BEEN INFORMED

The Buyer declares that prior to the conclusion of this Agreement, they have read and reviewed all explanations available on the Website and the Preliminary Information Form provided during the sales process and have been informed about:

  • Seller’s trade name

  • Seller’s contact details

  • Sales procedures and possible disruptions

  • Processing of personal data under the Turkish Data Protection Law (KVKK)

  • Product specifications

  • Payment methods

  • Delivery method and costs

  • Total price including taxes

  • Parties’ obligations

  • Return conditions

  • Withdrawal rights

  • Privacy and confidentiality procedures

  • Legal remedies and dispute resolution mechanisms

PRODUCT DETAILS, PRICE, PAYMENT, DELIVERY AND INVOICE INFORMATION

The product subject to this Agreement has the specifications detailed below. The Buyer accepts, declares, and undertakes that they have purchased the product through the Website.

Unit Price:
VAT Amount:
Sales Price:
Payment Method:
Invoice Details:
Delivery Fee:

Delivery Address:
Buyer Contact Information:
Recipient:

The product shall be delivered to the specified address within a maximum of thirty (30) days, packaged and intact, together with its invoice.

GENERAL PROVISIONS

The Buyer acknowledges that they have been fully informed about:

  • product characteristics

  • price

  • payment method

  • delivery

  • return conditions

  • right of withdrawal

and that they confirmed these electronically before placing the order.

Prices listed on the Website are inclusive of VAT but exclusive of delivery costs unless otherwise stated.

Payments may be made in a single installment or in installments subject to the Buyer’s bank policies. Installment terms, interest, and default interest rates are determined solely by the bank.

The Seller shall deliver the product via contracted courier companies to the address provided by the Buyer. Delivery to any person present at the address shall be deemed delivery to the Buyer.

If the Buyer is absent at the time of delivery or delays collection, any related costs and risks shall belong to the Buyer.

If payment is not made or is canceled by the bank, the Seller shall be released from the obligation to deliver.

Force majeure events (weather, transportation disruptions, stock shortages, etc.) may justify delayed delivery, in which case the Buyer will be informed.

If delivery becomes impossible, the Seller shall notify the Buyer within three (3) days. The Buyer may request cancellation, replacement, or postponement. Refunds shall be made within fourteen (14) days using the original payment method.

The Seller is obliged to deliver the product complete, intact, and in accordance with agreed specifications, including warranty certificates and manuals where applicable.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from this Agreement within fourteen (14) days from delivery without stating any reason and without penalty.

However, pursuant to Article 15 of the Regulation, the right of withdrawal shall not apply to:

  • goods whose prices depend on financial market fluctuations

  • personalized or custom-made goods

  • perishable goods

  • goods unsuitable for return due to hygiene reasons once unsealed

  • goods mixed with other products

  • digital content or software once opened

  • periodicals

  • accommodation, transportation, car rental, catering, and leisure services for specific dates

  • instantly performed electronic services

  • services started with the Buyer’s consent

NON-RETURNABLE PRODUCTS

Products such as personal care and hygiene items or electronics that have been opened, installed, activated, or used beyond inspection cannot be returned.

PERSONAL DATA PROTECTION AND PRIVACY

The Buyer declares that they have read and understood the Privacy Policy and Cookie Policy published on the Website.

Personal data shall be processed in accordance with KVKK and relevant legislation. Explicit consent shall be requested where legally required.

INTELLECTUAL PROPERTY

All intellectual and industrial property rights relating to the Website and its content belong to the Seller or its licensors. The Buyer may only use the Website as permitted and acquires no rights to such intellectual property.

WRITTEN COMMUNICATION AND NOTIFICATIONS

The Parties agree that communication shall primarily be conducted electronically. Electronic notifications, contracts, and communications shall be legally valid.

CLAIMS AND DISPUTES

All claims and complaints may be submitted through the Seller’s communication channels.

Turkish Law shall apply to this Agreement.

Disputes shall be resolved by Consumer Arbitration Committees or Consumer Courts within the monetary limits announced annually by the Ministry of Trade.

EFFECTIVENESS

This Agreement, consisting of 13 articles, has been concluded electronically upon the Buyer’s approval and entered into force on [date].